FAQ

What happens with my data? How secure is my data?

We take our website security very seriously. Therefore, we treat your personal information as strictly confidential. Your personal data is only used for the implementation of our contractual obligations. Glamira does not store credit card numbers in our database for additional security. Once your transaction is complete, no one has access to your card number. For more information, please read our Privacy Policy.

Can I change my order after sending it?

Yes, you can change your order after sending it but only by phone via our customer service hotline - preferably as soon as possible.

Does every product have a warranty?

All Glamira branded products have a manufacturer's warranty. Of course, all our products have a legal retention bond.

How do I search for a particular product?

You can search for particular products by using the search box in the upper section, for instance, by typing in the item number in the search box.

If you don’t want to search for any keyword, product name, product number and so on, but for particular features or colours, you can narrow your search by using the filter on the left side of the search result page.

I've forgotten my password. How do I get a new password?

Click on the "Forgot your password" link under the "Log in" information section. Enter your e-mail address. You will receive a new e-mail, including a link to reset your password swiftly.

I have purchased a ring, but the size doesn't fit. What can I do?

All our products can be returned within 60 days, providing that the return policy conditions are met. You can resize your rings once for free, or you can send the rings back for us to proceed to refund the money or credit your Glamira account accordingly. Keep in mind that it is not valid for engraved rings.

What payment options are available?

Click here for more information about payment options.

My payment via PayPal failed. What should I do now?

If you did not receive a payment confirmation from PayPal, please do not hesitate to contact our customer service team by e-mail at service@GLAMIRA.com.mt. We will be glad to assist you.

I have a voucher. What happens next?

Please select a product and add it to your shopping bag. Before you complete and send your order, on the payment page, you can redeem your coupon by typing your code in the "Discount Code" section on the left side. Keep in mind that you can only redeem one coupon per purchase.

Is my credit card data erased after placing my order?

We will not store your credit card data or your credit card billing address in your account.

Is VAT charged online?

All prices online include VAT.

How long will it take to process my order?

The time it takes to complete an order is determined by how your information is processed through our system. Whenever a customer places a Credit/Debit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank may require security checks to validate your purchase. If all of the details are correctly matched and verified and the desired products are available, your order will be processed and dispatched as soon as possible.

How can I cancel my order?

Whether or not your order can be cancelled depends on many factors. If you want to cancel an order, please e-mail service@GLAMIRA.com.mt. You must have your reference number ready so that we can locate and work on your order as quickly as possible. Our customer service team will be happy to answer your question and give you further information on the subject. Remember that it may be processed - if the products are in stock - or have been produced.

Do I need to be registered to order online?

To place an order in our online shop, you can use your customer account or proceed as a guest. Opening a customer account in our online shop will be beneficial. For example, with a customer account, you can see and change your data whenever you need to or track the status of your order.

Can you deliver my order to another country?

Each GLAMIRA store is country-specific and delivery to another country is not possible.

What methods of shipping are available?

Click here for more shipping information.

How long will my order take to arrive?

You can find the delivery time of the products in the individual product details. You will receive a shipping confirmation e-mail with a tracking link when your order leaves the Glamira warehouse. Your package should arrive within approximately 5-7 working days. Please note that your order will not be processed until we have received your payment. For more information, please check our “payment methods”.

How can I track my order?

You can track the status of your order through the UPS network by entering the UPS tracking number which you received within the shipping confirmation e-mail.

I haven't received my order, what can I do?

Please follow the mail tracking service of UPS to see the location of your parcel in real-time. If no new status is received after four days, please contact us by e-mail at service@GLAMIRA.com.mt. In this case, we will contact DHL to see where your order is located or whether it got lost in transit. If you did not receive an e-mail with the UPS tracking number, please contact our customer service team as soon as possible.

What are the delivery costs for my order?

Find out more about shipment costs by clicking here

How do I sign up for GLAMIRA.com.mt?

Click "Log in" at the top of the page. You will be automatically redirected to the "Log in or Register" page to see the "sign up" form. Once you fill out the required fields, you will receive a confirmation e-mail. Then, you can log in to your customer account and complete the missing information.
The address book option enables you to add different addresses, which can be necessary if the delivery address is different from the billing address. Keep in mind that you also can register during the actual ordering process.

How do I change my personal information?

To update your saved data, you must log in to your customer account using your e-mail address. You can change your personal details by clicking the link "Change Account Information".

How secure is my data?

We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

How do I unsubscribe from the newsletter?

You can adjust your newsletter preferences from your account settings page or unsubscribe from the actual newsletter by clicking the unsubscribe link- found near the top or bottom of the newsletter.

How can I make sure that I get the correct ring size?

There are a variety of ways to measure your ring size correctly. To ensure that your ring will fit perfectly, order our free ring sizer.

You can measure your ring size accurately by using callipers if you have them in your toolbox. Just measure the internal diameter of the ring with the callipers and read off our ring size chart to get the correct ring size.

Please look at our ring size chart if you already know your ring size but don't know how to convert it. It is also important to note that the chart shows the ring's actual circumference (millimetres). You can find more detailed information in our ring sizer guide.

How can I order a ring sizer?

You can order it for free by sending an e-mail including your name and your address to ringsizer@GLAMIRA.com.mt with the subject "Order a ring sizer", or you can fill in the form on the page of the selected product. When you click on the "Find Your Size" link, which can be found in the Ring Size section, a pop-up page will open up with a link. You can fill out the form to enable us to send you one of our free ring sizers immediately.

What should I do if I do not receive my ring sizer?

If a ring sizer is sent to you and does not arrive within 7 days, please e-mail our customer service team. It sometimes occurs that things get lost in the post. If this happens, we will compensate you for it by sending another ring sizer swiftly.

What should I do with my broken jewellery?

You can return the product so that we will repair your jewellery for you. Before returning your product, please read our “Return Policy” by clicking here

How do I care for my jewellery?

Clean your jewellery with a clean, damp cloth or a microfibre cleaning cloth. Dry the silver jewellery very well before storage to prevent residual stains. For silver jewellery, use a silver polishing cloth for general cleaning. Once your jewellery is clean, store it in your jewellery box with individual pieces separated by a soft cloth or jewellery pouch. This helps avoid a piece of jewellery being scratched or scraped by other jewellery pieces. In general, avoid prolonged contact with water, such as showering or swimming with your jewellery on. Don't expose the jewellery to cleaning agents or other chemical agents like body lotions, hair spray, suntan lotions, or oils. In addition to this, we don't recommend extreme heat, hot water, steamers or ultrasonic cleaners.

What if my ordered products do not meet my expectations?

Click here for comprehensive information about returns.

If I am buying a present online, and it doesn’t fit or they don’t like it, can I return it?

If you are unsure of your purchase, you may return the product within 60 days. Click here for further information about returns.

What are the repairs that the warranty cannot cover?

In accordance with our production policy, the size changes depending on the model and alloy, engraving and other repairs for the product(s) you have ordered can be subject to a fee or free of charge after a detailed investigation of your request.
For further information, please click on the link http://www.GLAMIRA.com.mt/return-policy